Spin Casino Verification

The casino's terms list what it may ask for before registration is finished or before a financial transaction is handled. Not every player gets every request. Think of the list as a menu the team picks from, depending on your account, your payment method and what the regulator expects.

• Photo ID: a copy of a passport or a driving licence, the kind of government-issued card that shows your name, photo and date of birth.
• Proof of address: a bank statement or a utility bill showing your home address, not older than 6 months.
• Proof of payment method ownership: evidence the card or wallet you use is yours, requested where it applies.
• Proof of income: only if applicable, and not something most players see.
• Source of wealth papers: examples named in the help answers are bank statements, payslips, inheritance paperwork or recent business accounts, asked for in anti-money-laundering reviews.

Age and where you live

You must be 18 or the age of majority in your province, whichever is higher. In most provinces that means 19, while Alberta, Manitoba and Quebec use 18. This site covers the Spin Casino product for Canada outside Ontario. Players in Ontario are served by a separate regulated site and cannot open an account here, and Alberta is treated in the same way, so your address document should match a province the .com/ca product serves.

Name matching

The name on your payment card has to match the name you registered with. The terms say an account can be suspended when the two differ, so spell your name on the account exactly as it appears on your ID and use only cards and wallets issued in that name.

Photo quality checklist

• All four corners of the document visible.
• Text sharp enough to read at full size.
• No glare from the flash or a window.
• Document not expired.
• Statement or bill dated inside the last 6 months.
• Each file at or under 10 MB.

If a document has two sides, such as many driving licences, photograph both and send them as the prompts ask. If you are not sure whether a particular paper counts, ask in live chat, which the About page explains, before you spend time on it.

It helps to know the reasoning, because the requests then feel less random. The casino's terms set out several rights that sit behind every document request, and each one has a practical purpose for you as the player.

• Identity and age

  The casino may ask for proof of who you are and how old you are as a condition of playing. It also needs to know you are of age where you live, and it can pause an account until that proof arrives.

• Right to the money

  By signing up you authorise the casino to confirm your identity and your right to dispose of the funds you use. This guards honest players from stolen cards and borrowed accounts.

• Checks at any time

  The details you gave can be checked whenever the casino sees fit, not just on day one. That is why a calm, tidy document folder pays off.

On top of that, anti-money-laundering rules mean the team can ask where funds came from. The help answers mention bank statements, payslips, inheritance papers or recent business accounts as examples. The terms add that a payout may be held while source of funds, proof of age and proof of identity are requested. If you never receive such a request, that is normal. It only appears when something in the account calls for a closer look.

The terms also say that when someone does not supply what is asked, an account can be closed. That sounds stern, but in everyday play it simply means the casino expects an answer. Reply, send the papers, and you stay in good standing.

The same wording appears across other brands run by the same operator, which tells you this is a group-wide routine and not something aimed at one player. You can read more on how the group fits together on the sister sites page.

Players always want a number here, and the honest answer is that Spin Casino does not publish one. Neither the help answers nor the terms give a review time. Third-party reviews float figures between a day and three days, but those are impressions rather than promises, so plan around them loosely instead of counting on them.

• Complete files

  Everything requested, sent in one go, avoids the back-and-forth that eats most of the waiting time.

• Readable scans

  Sharp, uncropped images save a second round, because blurry shots are the number one reason for a retry.

• Matching names

  When your ID, account and payment method all show the same name, the reviewer has nothing to question.

Weekends are worth a thought. The cashier's pending period runs on a rolling 24 hours and no withdrawals are processed at weekends, so a Friday evening request tends to sit until Monday whatever your verification status is. Start on a weekday if you want to see the process move.

For most players the first withdrawal is the moment verification becomes real. The terms let the casino ask for identity papers before a transaction is processed, and they note that any withdrawal may see a slight delay while the identity check runs. After that, an anti-money-laundering review can follow, and the casino may hold a payout until the requested papers arrive.

1. 1

   You request a payout: the minimum withdrawal is C$50, and the money returns to the method you deposited with.

2. 2

   The pending period runs: a rolling 24 hours, with no processing at weekends. Your balance stays yours during this time and you can reverse the request.

3. 3

   Checks are completed: identity and, where needed, address and payment method papers are reviewed.

4. 4

   The payment is sent: Interac, Visa and eCheck usually take 1-3 business days, while web wallets take 24-48 hours.

Express Withdrawals, available on selected methods, let a verified player skip the pending wait once the request is approved. That is a good reason to finish your documents early. For larger sums the terms also mention copies of a bank statement, photo ID and a recent utility bill, which is why uploading the full set up front is the smoother path.

Checks the regulator can require

The terms also say that, when regulators require it, identity is checked once a single transaction or a running total of transactions passes a set threshold. No figure in Canadian dollars is published, so it is simpler to verify early than to guess. Casino staff can ask at any time.

Welcome bonus funds follow the usual rules, with a 35x wagering requirement, so it is worth checking the C$1,000 welcome package alongside your documents, and keeping an eye on the status page if the site seems slow while you upload.

A rejected file is not the end of the road. The account normally stays open while you sort it out, though the terms do allow the casino to suspend an account until requested documents arrive, so it pays to act the same day.

1. 1

   Read the message: check your account notices for the reason given. It will usually point to one of the causes listed above.

2. 2

   Fix the file: retake the photo, replace the expired paper or find a statement dated within 6 months.

3. 3

   Upload again: return to Profile, My Account, My Documents and send the new version.

4. 4

   Open live chat: the 24/7 chat works in English and French. Say which document was refused and what you changed.

5. 5

   Try the Help Centre: the help portal at help.spincasino.com and the Help Centre in your account hold further guidance, although the public portal shows little verification detail.

Keep your questions short and specific. "My proof of address was refused, I replaced it with a bank statement from last month, can you confirm it is on file" gets a faster answer than a general complaint. There is no phone line, so do not spend time looking for one. If the matter drags on and you feel play is getting out of hand while you wait, remember the support options listed in the responsible gaming section of this site, such as PlaySmart at playsmart.ca or the Responsible Gambling Council at responsiblegambling.org.

Some players prefer to wait a day before chasing. That is reasonable, since no review time is published and a reply may simply be on its way. If a second day passes with no change, or if the messages in your account do not match what you uploaded, contact support and mention the document type and roughly when you sent it. Staying polite and specific is the quickest way to a clear answer, and it keeps the conversation friendly for both sides.

Verification collects more rumours than almost any other topic around online casinos. Here are the ones that come up most, set against what the published rules actually say.

"Verification is only a trap to avoid paying me."

It is a standard step for age and identity that licensed operators carry out. The terms describe it as part of how deposits and payouts are protected.

"I can skip it if I only play small."

The casino may ask at any time, and the terms tie the regulator check to a running total of transactions, not to the size of a single bet. No amount is promised as a safe zone.

"I must email my passport to support."

The published route is My Documents inside your account. Email is not given as a way to send papers.

"Any old bill works as proof of address."

The terms ask for a bank statement or utility bill that is not older than 6 months.

"Verification always takes exactly 24 hours."

No official review time is published. Anything quoted elsewhere is an estimate.

"A selfie video is always required."

Nothing in the published help answers or terms lists a selfie or liveness check as a general rule.

"Once I am verified, nobody will ever ask again."

The terms allow checks at any time, and larger withdrawals or an address change can bring a fresh request.

"I can use my friend's card if I give them the money."

The name on the card must match your account name, and withdrawals return to the method you deposited with.

Once your papers are in, there is nothing left to do but enjoy the games. When you are ready, go to the lobby and pick up where you left off.